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Покупал через Western Bid. Pay Pal деньги не возвращает, по причине их отсутствия у продавца.
Дня через два после аукциона продавец стал "This user is no longer registered on о чём я сразу сообщил в WB. Но предпринимать ничего не стали. Вот и дождались пока продавец снимет деньги и свалит.
Ага, у меня примерно таже байда. Брат купил ноут где-то за 500 баков, а в WB прислали что-то не то. Они пока с ПП разбираются. Причем продавец нихреновый был, несколько сотен фидбэков и процент хороший.
It has been 14 days since you filed your case. Generally a respondent who doesn't respond within 14 days is not likely to respond. Unless we hear from the respondent, we won't send you further notice about this case.
What do I do now? If the seller was a SquareTrade Seal Member, SquareTrade's Compliance Group will be investigating the case. Also, the transaction may be covered by SquareTrade's Fraud Protection Guarantee.
If the seller was not a SquareTrade Seal Member, and you feel that this dispute involves fraud, we suggest that you report the situation to the following:
Safe Harbor - SafeHarbor is eBay's safety resource and protective arm, and should be used for fraud issues only. Fraud reports and insurance claims may be filed through Safe Harbor.
Internet Fraud Complaint Center - The Internet Fraud Complaint Center (IFCC) is a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C). IFCC's mission is to address fraud committed over the Internet. They will investigate large scale fraud cases or repetitive patterns of fraud perpetrated by the same individual.
Federal Trade Commission - As part of an international group of consumer protection agencies, the FTC monitors an online complaint site called econsumers.gov. Although they do not resolve individual consumer problems, complaints are used to help investigate fraud, and can lead to law enforcement action.
National Fraud Information Center - The NFIC helps consumers distinguish between legitimate and fraudulent promotions in cyberspace and route reports of suspected fraud to the appropriate law enforcement agencies.
Sincerely,
SquareTrade Customer Support
Спрсил у Western Bid, что будем делатьдальше - молчат второй день.
PayPal Buyer Protection Claim Guidelines You may only file one claim per PayPal payment Claims must be filed within 45 days of the PayPal payment You may not file a claim if you are simply disappointed with an item. Items must be significantly not as described or never received. You are limited to three PayPal Buyer Protection refunds per calendar year. Refunds issued on PayPal Buyer Credit transactions may apply towards this limit. Learn more by reviewing the PayPal Buyer Credit Policy. You must be willing to provide information during the investigation process. If we are unable to obtain the necessary information, your case may be cancelled without a refund.
Как я понял, 3 раза в год мне могут выплатить компенсацию ? Westernbid говорят, что компенсацию PAY PAL мне не выплачивает, т.к. у продавца нет денег на счёту в PAY PAL. Может меня дурят, WB вероятно уже использовали эти 3 компенсации (они же через свой PAY PAL всем оплачивают лоты) и поэтому им компенсацию PAY PAL не выплачивают, а они мне не выплачивают ?
Добавлено спустя 10 минут 23 секунды:
Письмо из PAY PAL я не видел, что они отказываются вернуть деньги. С PAY PAL общался WB. Единственное письмо, имеющее отношение к PAY PAL.
Item number: 6798836836 Payment Method: PayPal Date of Payment: 09/01/05 Dispute Resolution: None used Seller Contact: No-The seller does not answer
Customer concern: Hi, item was paid by paypal, seller is not registered user any more, pay pal was not able to refund the money , i try to find out how to file a standard complain in , but ( dispute resolution service) always was sending me to paypal, i already did pay pal complain, Please help me to resolve this, Complaint Details
PayPal Case ID: PP-104-769-969 Reason for Dispute: Non-receipt Buyer's Comments: item not received. seller " Not a registered user " on Date of Complaint: Sep. 14, 2005 Status: Case Closed Status Details: We have granted this claim. The seller did not respond to this case by the required deadline.You have received a refund of $0.00 USD for this claim. Any portion of your original payment that was funded with credit has been refunded directly to that credit line. Please allow 3 days for the refund to appear in your balance.
Dispute History Log - Most Recent 5 of 8 Last 5 Show All The Dispute History Log displays all actions related to your claim. Date Actor Action Details Sep. 24, 2005 PayPal Case closed Sep. 24, 2005 PayPal Refund issued Sep. 24, 2005 PayPal Refund initiated Sep. 24, 2005 PayPal Email sent to Buyer Sep. 24, 2005 PayPal Required response not received
Деньги-то должен PAY PAL возвращать. отсылает сразу к PAY PAL:
This email is in response to your recent report regarding item # 6798836836. We are sending you this response based on the item number and payment information you submitted.
We will investigate the seller and take appropriate action upon the completion of our investigation. Such action may include issuing a warning to the seller, temporarily or indefinitely suspending the seller ` s account or, terminating the seller ` s membership with Due to ` s Privacy Policy, we cannot provide you with information regarding the details of this investigation or the seller ` s account. This policy is for the protection of all members.
Since you used PayPal to purchase this item, we encourage you to report this matter to PayPal if you have not done so already. Reporting your dispute to PayPal is the best way to reach a resolution. works closely with PayPal to help buyers resolve their transaction problems quickly and effectively.
To report this matter to PayPal, please go to the following Web page:
https: //
After you log in to your PayPal account, you can continue reporting your dispute and file a buyer protection claim. Once you file a claim, and throughout the entire process, your claim status will be available on the PayPal site.
We also encourage you to review the Buyer Protection information found on the following help page:
On this page you will find a number of resources available to you to assist with resolving this transaction.
If you have additional questions that we haven ` t addressed in this email, please respond to us by using the reply function of your email program. In order to help us assist you as quickly as possible, please include any additional information related to the transaction that was not provided in your original message, including the seller ` s User ID, item details, and any steps you have taken to resolve this situation.
When making your report, keep in mind that acts as a venue for buyers and sellers. As such, we will investigate any reports received and sanction accounts that violate our policies, but we do not take action on an member ` s behalf, nor do we directly intervene in disputes between users.
We trust that this email has addressed your concerns. We are committed to working with you to protect your safety and help you succeed on Input from members like you is invaluable and helps us reach our goal to keep transactions on free from fraudulent activity.
Regards,
SafeHarbor Department
Добавлено спустя 47 минут 54 секунды:
Интересная фигня. Westernbid Dispute Console похоже не открывали. (или может они её уже закрыли, но врят ли) Когда ноотбук продавался, на нём стоял значок PAY PAL BUYER PROTECTION. (я специально смотрел потом, когда эта вся байда началась, а до этого я был не в курсе и не знал что такое). Теперь этот значок PROTECTION ебаевцы убрали. Открыл я сейчас Disput Console, оформил "Items Not Received or Not as Described". Но теперь кнопочка отключена: "I feel I have no other option but to escalate this to a claim" - Choose this option if you want to escalate to an Standard Purchase Protection Program claim. вроде как и не было ни какой PROTECTION.
