Adam Glover: How can i help?
Me: Dears, I have a really URGENT ISSUE - I created an on-line order yesterday, but because of an error on your site it has not been created, BUT VISA payment was succesfull!!! My bank confirmed it!!!
Could you kindly check my payment and create an order manually in your information system?
Adam Glover: Have you not received a confirmation email or order number?
Me: NOT!!!
Me: Only an e-mail about registration on site
Adam Glover: Can i take the last 4 digit from your card please?
Me: Yes, 0000
Adam Glover: The transaction has failed i'm afraid and no order has been created. If any funds have been put on hold by your bank these will be returned to you as the funds will not be taken by us.
Me: Could you check payment on your account? My bank confirmed it
Adam Glover: It looks as though your card is not enrolled for 3d secure and this is why the transaction failed.
Adam Glover: There is no payment to us as we have not taken the fund because the order has failed. The money will be returned to you in a couple of days.
Me: I see in my on-line banking system and my bank told that you received payment!
Me: So, will I receive my money back?
Adam Glover: Yes this will be returned as stated because the order has failed.
