заказал три посылки одна отправлена 2 января остальные две 19 января и не одну до сих пор не получил.что делать подскажите пожалуйста????
на одну из них продавец прислал такой ответ Hi, items should be recived within 1 week from uk. Very sorry to hear your item has not been received.
We can now do a number of things..
I can send you proof of posting and you can claim to Royal Mail. (claim forms on their website)
I can make a Royal Mail cliam which takes around 3 weeks for them to respond. If I receive a refund then I will refund you.
Please let me know, bare in mind claim forms need to be submited within 3 months of sending parcel and it is nearly 2 months now.что подскажите ,как сделать ?????